Return Policy

My Dress Connection is unable to accept any returns due to our manufacturers return policies unless the item is found to be defective. We do inspect all items prior to shipping to ensure that your order is the correct style, size and color that you ordered and is free of all damages.

All authorized returns will be re-inspected in order to assess the damage and we will notify you of the repair or replacement details right away via phone or email.

If time does not allow for the corrected item to reach you before your wear date, you will be given the option to exchange or return the item for a full refund of the purchase price plus ground shipping costs.

  
Returned items must be in its original perfect condition as it was delivered and any signs of being worn, stained, soiled or perspiration odors will be returned back to the customer at their expense. All customers are responsible for the return shipping costs.   

• If your product is defective please contact us within 24 hours of received goods at:   215-550-4726  
• We will provide you with an authorization label and number to affix on the outside of your box. 
• All items must be placed in their original packaging to prevent further damages
• Include a copy of your shipping invoice 
• If your box is delivered damaged you will need to file a claim with the carrier and not My Dress Connection
• We do not accept any COD packages
• When shipping your items back we recommend delivery confirmation and insurance.
• My Dress Connection is not responsible for lost packages or damages on returns
   

Special Order gowns that you order are made for you. An order Cannot be cancelled or changed once the order is processed. 

We only sell 1st quality merchandise, meaning everything is brand new directly from the manufacturer.